Terms and conditions of use and sale

Last modified date: May 18, 2018.

These terms and conditions of sale govern the terms and conditions of sale of products marketed and sold by Sixtus Italia srl. All sales contracts for Sixtus Italia srl products are governed by these terms and conditions, which form an integral and substantial part of each offer, order and order confirmation for the purchase of products. If you visit or shop on this website, you agree to the following terms and conditions. Please read them carefully.

The terms and conditions of sale applicable to your order are those in force on the date of the order.

1 – Identification of the website

The www.sixtus.it website is the property of Sixtus Italia srl, registered in the Register of Companies of Prato, under no. 03495810487, VAT no. and Tax Code 03495810487, Share Capital €500,000.00 (Fully paid up).

Sixtus Italia srl

  • Head Office and warehouse: Via Tourcoing 23 – 59100 Prato (PO) - Italy
  • Registered office: Via Tourcoing 23 – 59100 Prato (PO) - Italy

2 – How to purchase

Purchasing on the sixtus.it website is quick and easy:

  • select the product you wish to purchase by clicking the appropriate button: a page will be displayed on which, if necessary, you can change the quantity to be purchased;
  • you can check the contents of your shopping cart at any time by clicking the shopping cart button located in the top bar; if needed, you can make any appropriate changes, both in terms of the quantity and type of product;
  • next follows the order confirmation phase: once you have decided on the quantity and type of products to be purchased, the payment method and the delivery method, click the button to proceed with your order. If you are already registered as one of our customers, simply enter your email address and the password you selected during registration; if you are not yet a customer, please fill out the form with all your details and proceed to the next phase;
  • follow the instructions on the subsequent pages until you reach the order summary screen; by clicking on the button to proceed with your order, it will be sent to us and automatically processed.

3 – Products: prices and features

Product prices are listed in Euros, including VAT, based on the rates in force at the time of shipment of the purchased products. Product prices from time to time published, void and replace earlier prices and are subject to the availability of products. Sixtus Italia srl reserves the right to confirm or change the prices of products published on its website, upon confirmation of the customer’s order. Any customs fees or other types of unexpected charges shall be borne by the customer. The price of each product, as well as the shipping costs, are communicated to the customer upon conclusion of the contract. All prices are listed in Euros.

The product features published on the www.sixtus.it website are those provided by their respective manufacturers. Product images (the sole and exclusive property of Sixtus Italia srl) are indicative in nature and non-binding.

4 – Orders

All product purchase orders submitted to Sixtus Italia srl must be completed in their entirety and must contain all the elements necessary for the correct identification of the products ordered. Each product order sent to Sixtus Italia srl constitutes a customer contract proposal and is therefore binding on the part of Sixtus Italia srl only if confirmed for acceptance by the latter.

The processing of the order by Sixtus Italia srl is equivalent to the confirmation and acceptance of the same. Sixtus Italia srl reserves the right to reject incomplete orders or orders not properly filled out. In case of non-enforcement of the order by Sixtus Italia srl (when due to the unavailability of the products ordered by the customer), Sixtus Italia srl shall inform the customer in this regard as soon as possible, refunding the amounts already paid for the unfulfilled order. The customer shall not be entitled to any further compensation or reimbursement of any kind.

Tax records relating to the goods ordered are issued by Sixtus Italia srl upon shipment of the goods to the customer.

5 – Transport and delivery

Free shipping on orders over € 100.00.

Paese di destinazione Vettore Costo (€) Tempi di consegna (*)
Italy GLS 7,00 2/4 days
Andorra DHL Express 19,00 5/10 days
Austria DHL Express 15,00 5/10 days
Belgium DHL Express 19,00 5/10 days
Bulgaria DHL Express 27,00 5/10 days
Denmark DHL Express 27,00 5/10 days
Estonia DHL Express 27,00 5/10 days
Finland DHL Express 27,00 5/10 days
France DHL Express 16,00 5/10 days
France DHL Express (Corsica) 27,00 5/10 days
Germany DHL Express 16,00 5/10 days
Greece DHL Express 28,00 5/10 days
Ireland DHL Express 27,00 5/10 days
Latvia DHL Express 27,00 5/10 days
Liechtenstein DHL Express 27,00 5/10 days
Lithuania DHL Express 27,00 5/10 days
Luxembourg DHL Express 19,00 5/10 days
Norway DHL Express 27,00 5/10 days
Poland DHL Express 27,00 5/10 days
Portugal DHL Express 27,00 5/10 days
Czech Republic DHL Express 27,00 5/10 days
Romania DHL Express 27,00 5/10 days
Slovakia DHL Express 27,00 5/10 days
Slovenia DHL Express 20,00 5/10 days
Spain DHL Express 19,00 5/10 days
Spain DHL Express (Canary Islands) 27,00 5/10 days
Spain DHL Express (Balearic Islands) 27,00 5/10 days
Sweden DHL Express 27,00 5/10 days
Switzerland DHL Express 20,00 5/10 days
Turkey DHL Express 28,00 5/10 days
Hungary DHL Express 27,00 5/10 days
Netherlands DHL Express 19,00 5/10 days
Monaco DHL Express 16,00 5/10 days
United Kingdom DHL Express 20,00 5/10 days
Other Countries DHL Express 30,00 5/10 days

(*) Delivery times

The indicated times (relating to working days -from Monday to Friday) are intended from the date of dispatch, which may not coincide with that of receipt of the order. Typically parcels are shipped within 3 business days after the order is made, however, delays may be experienced due to force majeure. The user shall be advised in this regard via email or directly through a message in the user area.

Packages returned and reshipments

In the event that due to circumstances beyond the control of Sixtus Italia srl (absent recipient, incorrect shipping address specified at the time of purchase, etc.), the order is returned to the sender and the client wishes to receive it again, Sixtus Italia reserves the right to charge the customer the additional shipping charges related to returning the parcel to the sender and the new shipment. Moreover, in cases in which the shipment is in stock and the customer is solicited - directly by Sixtus Italia o or by the courier - to contact the latter to arrange for a new delivery date (at the telephone number of the local office - the cost of the call is based on standard urban call rates) and the customer does not contact the courier, it shall be the responsibility of Sixtus Italia srl to request the return of the parcel to the sender, reserving the right to charge the shipping costs to the customer.

Please note that as soon as the order is delivered to the carrier, an e-mail will be sent to the recipient (by the GLS courier) with the waybill number and the address where the order can be tracked, so as to allow the customer, in case of problems (recipient absent, incorrect address, etc.), to contact the GLS courier and resolve the situation (please remember that the goods travel at the risk of the recipient).

6 – Payment systems

Sixtus Italia srl accepts the following payment systems:

Credit card

For credit card transactions, Sixtus Italia srl relies on Nexi and Chianti Banca; your credit card number will be used directly by Nexi, exclusively to manage the payment for your order and shall in no way be communicated to Sixtus Italia srl. By partnering with Nexi, Sixtus Italia srl can therefore guarantee that customer data shall be protected from possible abuse. Sixtus Italia srl accepts credit cards that are part of the Visa and Mastercard circuits.

PayPal

For PayPal transactions, Sixtus Italia srl relies on PayPal; your access keys will be used directly by PayPal, exclusively to manage the payment for your order and shall in no way be communicated to Sixtus Italia srl.

Cash on delivery

By choosing this method of payment when ordering online, the user shall pay the amount due in cash directly to the courier upon delivery of the product. A fee of €5.90 shall be added to the product and shipping costs for cash on delivery payments. Payment may only be made using banknotes and coins; cashier's cheques or bank cheque shall not be accepted. Moreover, the amount paid to the courier must correspond exactly to the total amount of the order, including the incidental expenses and cash on delivery fees; the carrier shall not be required to refund any change due.

For shipments to Italy, Sixtus Italia srl reserves the right to request a contribution towards the costs incurred as outlined in the table above.

The goods travel on behalf and at the risk of the buyer: Sixtus Italia srl shall not be held responsible for any transportation-related delays or damages. In case of refusal of the parcel, Sixtus Italia srl shall charge the customer the full amount of the shipping costs and the additional costs incurred for the return to the parcel to the sender.

The terms of delivery indicated by Sixtus Italia srl refer to products in stock and, although being carefully evaluated, shall not be binding for the latter, who reserves the right to confirm them or modify them according to its needs.

Sixtus Italia srl has the right to deliver the products (including those belonging to the same order) in multiple consecutive shipments, with the understanding that, in this case, the customer shall only be charged a single transport fee.

Special delivery terms and conditions must be agreed upon between the customer and Sixtus Italia srl and accepted in writing by the latter.

7a – Special offers and giveaways

Any special offers promoted by Sixtus Italia srl are valid until their expiration or, when indicated, while supplies last and are subject to the availability of the related products on the part of Sixtus Italia srl. No replacement shall be provided for any product received as a giveaway by the customer.

7b – Discount codes

Discount codes are special promotions offered to Sixtus Italia srl customers; they can be made available to anyone (in this case they will clearly appear on the home page of the website), to newsletter subscribers (in the latter case the code shall be sent by email) or for guests only (which shall be sent by email) and may be valid for a period of time or while supplies last. Using the discount code is simple: when filling out the order simply enter the code in the appropriate field to activate the offer (the offer details shall specify whether the code can be used multiple times or only once).

8 – Product warranties

Sixtus Italia srl guarantees the material integrity of the products only at the time of delivery. Any defects must be reported by the customer, under penalty of forfeiture, within and no later than 10 (ten) days from the delivery date. The customer is entitled to the replacement of damaged products upon their return, excluding the customer’s right to compensation for any damages whatsoever, even at a later date. Shipping costs necessary for the replacement of products are the responsibility of the customer.

Notwithstanding what has already been said, Sixtus Italia srl does not provide any warranty on products in addition to that provided by the individual manufacturers.

Without prejudice to cases of intent or gross negligence on the part of Sixtus Italia srl, it is agreed that if Sixtus Italia srl is found to be in any way responsible towards the customer - including the case of total or partial non-compliance, with regard to the obligations assumed towards the customer as a result of the execution of an order - the responsibility of Sixtus Italia srl shall not exceed the price of the products purchased by the customer and which are subject to the dispute.

9 – Returns

Pursuant to Legislative Decree no. 206/05, the customer is entitled to withdraw from the contract and return the ordered products within 10 (ten) working days from their receipt.

In order to take advantage of the money back guarantee, the following instructions must be followed:

  1. The refund or replacement request must be submitted within 10 days of receipt of the parcel, specifying the reason for the return (bad quality, damaged product, etc.) and indicating whether the customer wishes to replace the product with one of similar value or to receive a refund of the amount paid. Sixtus Italia srl reserves the right to replace the returned product by including it in a subsequent customer order or to refund the amount paid. Return requests can be made to assistenza.shop@sixtus.it.
  2. Once the return has been approved, the customer shall receive a “return authorisation number” and the solution selected by the latter (refund, exchange, etc.) shall also be approved.
  3. The return authorisation number must be included on the documents accompanying the parcel with which the products are returned.
  4. Items must be returned in their original packaging, closed well and ensuring the parcel is carefully sealed. Moreover, the product must include all its original parts and cannot in any way have been used or tampered with: the return of non-intact products, even minimally used, deteriorated or missing any original accessories or equipment shall not be accepted by Sixtus Italia srl and shall be returned to the sender with any additional shipping costs.
  5. Everything should be sent within 10 days of receipt to: Sixtus Italia srl, Via Tourcoing 23 – 59100 Prato (PO), Italy - as an “Ordinary postal package”. Returned merchandise travels at the risk of the customer, who must ensure that the goods arrive in perfect condition. Please note: the return should not be shipped against cash on delivery, as it will be automatically rejected.
  6. The only expenses incurred by the consumer for exercising their right of cancellation are the direct cost of returning the product to Sixtus Italia srl.

Sixtus Italia srl declines any responsibility for typing errors, illustration errors, price changes and product specifications.

If the right of cancellation is exercised by the consumer in accordance with the applicable provisions, within a period of 15 days from the date on which the refund request was communicated to Sixtus Italia srl, or in any event within 5 days from receipt of the returned products (if they are not received within the first period), the amount corresponding to the returned products shall be refunded to the consumer by bank transfer.

10 – Jurisdiction

All contracts concluded with Sixtus Italia srl are to be understood as having been stipulated in Italy, and are to be governed by Italian law. Any civil or criminal disputes arising from the conclusion of this distance sales contract shall fall under the territorial jurisdiction of the Court of Prato.

11 – Privacy

Your personal data requested during the order submission phase is collected and processed - both manually and using automated tools - in order to carry on the required business activities (order processing, customer sales support, institutional purposes) in full compliance with current legislation (Legislative Decree 196/03 - Consolidation act and GDPR 679/2016) and shall not, under any circumstances and for any reason, be transferred to third parties. Customers may request the deletion or modification of their personal data at any time. The refusal to provide personal information and/or to authorise the dissemination of personal data as per the foregoing shall result in the impossibility of the business relationship.

The Controller and Processor of data collected is Sixtus Italia srl – Via Tourcoing 23, 59100 Prato (PO), Italy.

12 – General Terms And Conditions

All materials published on this website are owned by Sixtus Italia srl and represented companies; Italian and European copyright laws shall apply. The partial or full reproduction of published materials is strictly forbidden. A limited, revocable and non-exclusive right is given for creating a link to the www.shop.sixtus.it website, as long as this link does not portray Sixtus Italia srl and its products or services in a false, misleading or otherwise offensive manner.

Sixtus Italia srl does not guarantee that its website and any emails sent through it are free of viruses or other harmful components. Sixtus Italia srl cannot be held responsible for any damages arising from access to or use of the website.